Optimal management of the claims process

Practical Guidance for Insurance Buyers Part Two: An essential two hour course for business managers and owners looking for guidance on how to initiate and manage the insurance claim process more effectively.


In the event that something does go wrong, businesses expect prompt and straightforward support from their insurer. However, as recent cases have highlighted, the claims process can sometimes be drawn out and complicated, and differences in the way that the process is managed can have significantly different outcomes.

Being well prepared can be critical and this two-hour course provides essential guidance for delegates on how to initiate and manage an insurance claim process more effectively, in the event that they ever have to make a claim.


The course covers:

  • Understanding the claims process
  • The intermediary role – theory and reality
  • Loss adjustors and advisors
  • Deductibles, excesses, risk sharing and franchises
  • What is covered and policy interpretation
  • Remedies

Who would benefit from attending this course?

The course is designed for managers, employees and business owners who are involved with or responsible for business insurance within their organisations – but who are not insurance specialists.

The practical guidance provided by the course will be immensely valuable to individuals who want to understand:

  • How the claims process works and how to achieve the best outcomes
  • The roles and objectives of the different parties involved in the process
  • Potential obstacles and barriers to the process working quickly and effectively
  • How they can avoid those obstacles and prevent them affecting their claims
  • What they need to do before they start the claims process
  • What they need to do and the questions they need to ask during different stages of the process
  • How to make best use of their brokers and intermediaries during the process

The course may also be relevant to operational employees who are regularly involved in preparing information for insurance claims.

Course Presenter

Mark Tetley

Mark Tetley is a Senior Consultant in Insurance and Risk at Prospect Law. He has wide experience gained from senior positions across the London insurance market as both an underwriter and a broker, in a variety of sectors.
He provides advice and assistance on a wide range of insurance and risk issues, including claims and policy reviews, comprehensive nuclear liability and property insurance assistance, complex infrastructure project programme design and review, and many other aspects of risk mitigation.
Mark served as the Managing Director of the Power, Nuclear & Construction division at Lloyd’s insurance broker Price Forbes & Partners between 2014 and 2017. He also held other underwriting positions at Lloyd’s and was a founding director of the Lloyd’s business ventures in Japan and China.
Mark is a member of the International Nuclear Law Association (INLA), and continues to serve a lecturer on both the International School of Nuclear Law and the International Nuclear Law Essentials courses covering nuclear liability insurance. Mark is also involved in various UK renewable energy projects.

Teaching Method

This is an online course (2 hours duration) with materials included.

This course can also be provided via classroom delivery and can be customised to meet specific requirements and learning objectives.

If you would like to discuss the possibility of arranging an in-house or customised course, please contact Ben Robinson at bjr@propectlaw.co.uk or 07869 307437


Tickets are limited and priced at £240 (inc. VAT) per delegate.

To book please complete the booking form – all courses are subject to our Terms and Conditions.

Book & Pay


Booking & payment

By completing the payment form below you will be reserving a place on this training course. A confirmation email will be sent to the email address you enter below.

The total amount you will be charged is £240(inc. VAT)




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For any questions or assistance required please contact:

​Ben Robinson